Delivery & Returns
All our products are shipped with the Royal Mail. If you are buying from the UK or Europe we endeavour to get these shipped to you within 5 working days. If for any reason delivery will take longer, we will let you know by email as soon as possible and keep you updated. Personalised products may take longer to produce, but we will always keep you informed.
We offer FREE UK delivery on orders over £30.00, (this will automatically be removed when you check out)
If you need your order in a hurry, please email me and we’ll see what we can do!
Please ensure that the delivery details you provide will have someone available to accept and sign for, the order. If you miss the delivery, your order will go to the postal collection office for you to collect. If you do not collect the package, it will then be returned to me. Any further attempts to deliver following this would then be chargeable.
All our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Please note, we am not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
We hope that you will be very happy with your purchase from haveagander.net. However, if you wish to cancel your order or return an item do get in touch by emailing us at [email protected] so we can do all we can to resolve the issue. You have 28 days from purchase to return an item.
Only unused orders in their original packaging may be returned. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used items or those not in their original packaging cannot be returned. Please send us back a note with your goods making clear your reasons for return.
Items bought in a sale or items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty. Whatever your concern do please get in touch with us at [email protected] as we're sure there will be a way we can work it out together.
If you complete an order and decide that you no longer wish to proceed, please ensure that you let us know within 24 hours of making your purchase as we aim to post your order as soon as possible. If an item has been sent, you can cancel your order but will not receive a refund until the item has been returned in it’s original state.
We can only refund postage for faulty goods or those sent in error. We cannot take responsibility for any goods lost in transit, so please use a secure service if returning any unwanted goods.
Email: [email protected]
Address: 83 Station Road, Herne Bay, Kent CT65QQ
Personalised & Commissioned Items
Commissioned items usually take a few weeks to produce. We require a 50% deposit upfront before work can commence. The final balance will be required before delivery. We will let you know by email as soon as your artwork is completed and keep you updated on your order’s progress.
All customised orders are non-refundable after order confirmation. In addition, customised orders may not be cancelled or refunded once final PDF proofs have been approved. Upon final PDF approval of your personalised order I cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we will have to charge for a reprint.
Items which have been personalised or made especially to order cannot be returned, exchanged or refunded, unless they are damaged or faulty.